Your booking terms and conditions
These terms and conditions relate to booking your event, attending your event and any activities before or after your attending the event. Once we have issued a confirmation email to the "Lead Name" on you booking, a contract will exist between you and us. Upon receipt, if you believe that any details on the confirmation email are wrong you must advise us immediately as changes cannot be made later.
If you are booking on behalf of a group, please ensure that you have the consent of all members of the party before making a booking and that all members of your party have read and agree to be bound by these terms and conditions. The person who completes the online booking will be the Lead Name for the purposes of the booking. The Lead Name must be 16 years of age or over at the time of booking and is responsible for payment of the total booking price. The Lead Name must confirm that all the other members of the party agree to be bound by these terms and conditions and provide accurate and full information to the remainder of the group in relation to the booking, including any subsequent changes.
1. Age restrictions
Under 16s must be accompanied by an adult (16+ years old) during the experience. The adult must be a paying member of the group and accepts full responsibility for any under 16s in the group. Under no circumstances are children allowed to be left alone at any time while on the premises.
2. Health and safety
Escape The Fort is not liable for any damages caused by you or anyone in your party not following the rules described before the event.
Under no circumstances are people under the influence of alcohol or drugs permitted to take part in the experience. In such cases, you or any members of your party deemed to be under the influence of alcohol or drugs will be turned away and no refund will be payable.
All decisions on health and safety matters will be made at the full discretion of Escape The Fort employees.
3. Jurisdiction and Applicable Law
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. You and all members of your party agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with exclusively by the Courts of England and Wales.
4. Disabilities and medical matters
Please be aware that Escape The Fort is set within a 200-year old Grade II Listed fort and has limited wheelchair access due to steps and uneven surfaces. If you or any member of your party have any medical status or disabilities which may affect the booking arrangements, please tell us in writing before you confirm your booking so we can advise as to the suitability of the chosen booking.
If we are unable to meet any medical or disability-related requirements you or any member of your party have, we will not confirm your booking. If you did not provide us with full details at the time of booking, we reserve the right to cancel the entire booking and impose applicable cancellation charges.
5. Changes and cancellations made by you
If you would like to change any part of your booking arrangements after our booking confirmation email has been issued, the Lead Name must inform us in writing as soon as possible.
We are unable to guarantee that we will be able to meet any requested changes. Where we can meet a request, we reserve the right, to charge an administration fee of £10 per person per change.
Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation and no refund will be payable.
If you or any other member of your party decides to cancel your confirmed booking you must notify us immediately. No refunds will be given for bookings that are cancelled. This includes gift vouchers and bookings made with gift vouchers.
If you wish to rearrange a booking you must inform us at least 7 days before the date your experience is booked for. If we are able to accommodate the change(s), an administration fee may be payable as follows:
- More than 7 days prior to booking: £15 fee
- Less than 7 days but more than 48 hours prior to booking: £20 fee
- Within 48 hours of booking: Unable to rearrange
COVID-19 rescheduling fees:
If you or any other member of your party tests positive for Covid-19, you must inform us as soon as possible. To reschedule your booking, the following fees apply:
- Within 7 days but more than 48 hours prior to booking: £15 fee
- Within 48 hours of booking: £20 fee
6. Changes and cancellations made by us
We reserve the right to make alterations to and correct any errors to the event details before and after your booking has been confirmed. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your booking.
7. Our liability to you
We will not be responsible or pay you any compensation for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- the act(s) and/or omission(s) of you or another member of your party; or
- the act(s) and/or omission(s) of a third party not connected with the provision of the services
- unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised (including, without limitation, the circumstances outlined in the section entitled “Force Majeure” below)
8. Your responsibilities and liability
We want all our customers to have an enjoyable experience and Escape The Fort. We ask you to remember, however, that you are responsible for your actions and the effect they may have on others.
If we believe your actions could put customers, suppliers, employees or property at risk of harm, we reserve the right to immediately terminate the experience.
We reserve the right to charge the Lead Name a fee to cover the cost and time taken to repair any damage caused, or replace any unrepairable items with new.
You are required to check in to Escape The Fort at “The Mess” café on-site at Fort Perch Rock at least 30 minutes before your event start time. If this condition is not met, we reserve the right to cancel your booking.
9. Force Majeure
With regret, we cannot accept liability or pay any compensation where the performance of our contractual obligations is affected by reason of circumstances amounting to Force Majeure. In these booking conditions ”Force Majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, pandemic, natural or nuclear disaster, adverse weather conditions, fire and similar events beyond our control may constitute Force Majeure.
10. Gift vouchers
Gift vouchers and bookings made with gift vouchers are subject to all Escape The Fort terms and conditions.
All gift vouchers are issued with an expiry date and cannot be refunded at any time after purchase. Vouchers are no longer valid after the expiry date shown on the voucher.
Bookings with gift vouchers are subject to availability.
11. More information
If you have any questions about our terms and conditions, please check with us before making the booking. You can contact us by email via email@example.com.